Help
live.ly Support
Help with photo access, exports, purchases, and the app's local data.
Contact support
Tell us what happened, which iPhone and iOS version you are using, and the step where the problem appeared. We will reply by email.
zhongth@pixed.studioPhoto access
live.ly needs access to the photos you select and permission to save finished Live Photos. You can review this access in Settings, under Privacy & Security, then Photos.
Exports and storage
Photos, music, project information, and export files are processed on your iPhone. If an export fails, confirm that the app can add to Photos and that the device has enough free storage, then try again.
Pro subscriptions
Apple manages purchases and renewals. Use Restore Purchases on the live.ly subscription screen if an active subscription is not recognized, and confirm that the iPhone uses the same Apple Account that made the purchase.